Program
Description:
After attending this symposium, the participant will have
learned practical solutions and strategies to implement
in their health care organization to address the challenge
of building accountability for behaviors and actions that
will achieve improved outcomes in Safety & Error Prevention,
Patient and Customer Centered Care, and Healthcare Acquired
Infections.
Many
healthcare organizations have prioritized quality and safety
initiatives in recent years; however there is a constant
struggle to sustain a culture in which these practices achieve
desired outcomes. This symposium will focus on the foundational
principle of building and sustaining behavior accountability
for actions and expectations for outcomes. The principles
of behavior accountability will be applied to three major
efforts facing healthcare organizations: Safety & Error
Prevention, Patient and Customer Centered Care, and Healthcare
Acquired Infections.
This
program is targeted to operational leaders, managers, directors
and vice presidents in healthcare organizations. Join your
colleagues and learn valuable strategies from nationally
renowned speakers.
Theme
Keynote Speaker:
Sr. Mary Jean Ryan, FSM - President and Chief Executive
Officer of SSM Health Care (SSMHC), one of the largest Catholic
health care systems in the United States. In 2002, SSMHC
became the first health care recipient of the Malcolm Baldrige
National Quality Award.
Topic
Keynote Speakers:
Craig Clapper, PE, CQM - the Chief Operating Officer
and a founding partner of Healthcare Performance Improvement.
He has over 20 years experience in nuclear power, transportation,
manufacturing, and healthcare.
Jon
Lloyd, MD - Regional MRSA Prevention Coordinator, for
the Building Regional Coalitions to Prevent MRSA Infections
in Healthcare Facilities Initiative - supported by the Centers
for Disease Control and Prevention and the Veterans Administration
Pittsburgh Healthcare System
Ann
Rhodes - President, PeopleInk, and former Vice President
of the People Department for Southwest Airlines and Executive
Vice President of People for JetBlue Airways
Information: If you have any questions
about the program or registration procedures, please call
Leslie Peterfeso at (757) 388-3887 or email her at LKPETERF@sentara.com
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