Craig
Clapper, PE, CQM
is the Chief
Operating Officer and a founding partner of Healthcare Performance
Improvement. He has over 20 years experience in nuclear power,
transportation, manufacturing, and healthcare. Mr. Clapper has
led hundreds of investigations of equipment failures, human
errors, programmatic deficiencies, organizational breakdowns,
and management effectiveness. He has designed and assisted performance
improvement programs for several large organizations. Mr. Clapper
also specializes in technology-based approaches for preventing
human errors. He is a registered professional engineer in the
state of Arizona, has a master’s degree in business administration,
and is a Certified Quality Manager by the American Society for
Quality (ASQ).
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757-455-7474