Shannon
M. Sayles, RN, MA
is a
  |
consultant
with Healthcare Performance Improvement. She has over 25 years
of leadership experience in healthcare, including over 15 years
in performance improvement in both hospitals and health plans.
She also is the Director of Safety & Performance Excellence
at founding partner Sentara Healthcare where she collaborates
with and provides guidance to system and operational leaders
in implementing behavior-based approaches for error prevention,
state of the art event analysis, and other safety strategies
such as crew resource management. These efforts have received
national recognition for Sentara Healthcare with the 2004 American
Hospital Association Quest for Quality Prize and the 2005 JCAHO
John M. Eisenberg Patient Safety and Quality Award. She provides
consultation and education to other health care organizations
in the process of implementing a culture of safety and applying
performance improvement tools such as root cause analysis and
proactive risk analysis techniques. She is certified by the
Juran Institute as a Six Sigma Black Belt and has presented
at national performance improvement and managed care conferences.
In addition to a clinical master’s degree, she has completed
a master’s degree in organizational development. Her thesis
on sustaining improvement in patient safety was recognized for
excellence by the Fielding Graduate University.
|
