Anne-Claire
France has 17
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years of experience in
healthcare delivery performance improvement. She is a Master Black Belt
in Lean Six Sigma, having trained and coached over 100 Black Belts and Green
Belts in 2006. As the former director of the Center for Healthcare Improvement
at Memorial Hermann Healthcare System, she brought applied health services
research to the front lines of patient care, resulting in significant improvement
in clinical and non-clinical operations and cost savings. She also co-chaired
the Texas Forum on Patient Safety, an inter-institutional coalition of healthcare
organizations dedicated to patient safety. Anne-Claire has served as teaching
faculty at Northern Illinois University, the University of Texas Health
Sciences Center at Houston Medical and Nursing Schools, and Rice University.
She holds a PhD in experimental psychology and a Master of Arts in Quantitative
and Experimental Design from Vanderbilt University. She completed her post
doctoral fellowship at the University of Texas Health Sciences Center at
Houston Medical School. She is certified in healthcare administration (Trinity
University) and in healthcare quality (CPHQ).
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