Program Description:
After attending this symposium, the participant will have learned practical solutions and strategies to implement in their health care organization to address the challenge of building accountability for behaviors and actions that will achieve improved outcomes in Safety & Error Prevention, Patient and Customer Centered Care, and Healthcare Acquired Infections.

Many healthcare organizations have prioritized quality and safety initiatives in recent years; however there is a constant struggle to sustain a culture in which these practices achieve desired outcomes. This symposium will focus on the foundational principle of building and sustaining behavior accountability for actions and expectations for outcomes. The principles of behavior accountability will be applied to three major efforts facing healthcare organizations: Safety & Error Prevention, Patient and Customer Centered Care, and Healthcare Acquired Infections.

This program is targeted to operational leaders, managers, directors and vice presidents in healthcare organizations. Join your colleagues and learn valuable strategies from nationally renowned speakers.

Theme Keynote Speaker:
Sr. Mary Jean Ryan, FSM - President and Chief Executive Officer of SSM Health Care (SSMHC), one of the largest Catholic health care systems in the United States. In 2002, SSMHC became the first health care recipient of the Malcolm Baldrige National Quality Award.

Topic Keynote Speakers:
Craig Clapper, PE, CQM - the Chief Operating Officer and a founding partner of Healthcare Performance Improvement. He has over 20 years experience in nuclear power, transportation, manufacturing, and healthcare.

Jon Lloyd, MD - Regional MRSA Prevention Coordinator, for the Building Regional Coalitions to Prevent MRSA Infections in Healthcare Facilities Initiative - supported by the Centers for Disease Control and Prevention and the Veterans Administration Pittsburgh Healthcare System

Ann Rhodes - President, PeopleInk, and former Vice President of the People Department for Southwest Airlines and Executive Vice President of People for JetBlue Airways

Information: If you have any questions about the program or registration procedures, please call Leslie Peterfeso at (757) 388-3887 or email her at LKPETERF@sentara.com