Program
Description:
After attending this symposium, the participant will have learned
practical solutions and strategies to implement in their health
care organization to address the challenge of building accountability
for behaviors and actions that will achieve improved outcomes
in Safety & Error Prevention, Patient and Customer Centered
Care, and Healthcare Acquired Infections.
Many
healthcare organizations have prioritized quality and safety initiatives
in recent years; however there is a constant struggle to sustain
a culture in which these practices achieve desired outcomes. This
symposium will focus on the foundational principle of building
and sustaining behavior accountability for actions and expectations
for outcomes. The principles of behavior accountability will be
applied to three major efforts facing healthcare organizations:
Safety & Error Prevention, Patient and Customer Centered Care,
and Healthcare Acquired Infections.
This
program is targeted to operational leaders, managers, directors
and vice presidents in healthcare organizations. Join your colleagues
and learn valuable strategies from nationally renowned speakers.
Theme
Keynote Speaker:
Sr. Mary Jean Ryan, FSM - President and Chief Executive
Officer of SSM Health Care (SSMHC), one of the largest Catholic
health care systems in the United States. In 2002, SSMHC became
the first health care recipient of the Malcolm Baldrige National
Quality Award.
Topic
Keynote Speakers:
Craig Clapper, PE, CQM - the Chief Operating Officer
and a founding partner of Healthcare Performance Improvement.
He has over 20 years experience in nuclear power, transportation,
manufacturing, and healthcare.
Jon
Lloyd, MD - Regional MRSA Prevention Coordinator, for the
Building Regional Coalitions to Prevent MRSA Infections in Healthcare
Facilities Initiative - supported by the Centers for Disease Control
and Prevention and the Veterans Administration Pittsburgh Healthcare
System
Ann
Rhodes - President, PeopleInk, and former Vice President
of the People Department for Southwest Airlines and Executive
Vice President of People for JetBlue Airways
Information: If you have any questions about
the program or registration procedures, please call Leslie Peterfeso
at (757) 388-3887 or email her at LKPETERF@sentara.com
|